The audit comes as the number of annual reports to the Get It Done app has nearly doubled since 2018, primarily because city officials have expanded the different types of problems that can be reported to more than 60. Of the 10 most populated cities in California, only San Diego, Long Beach and Bakersfield lack such systems. ![]() Of the 10 most populated cities in the nation, only San Diego and Phoenix don’t have 311 systems. Many cities launched 311 systems in the 1990s, Hanau said. Understaffing and mismanagement have significantly slowed San Diego’s investigations into leaking sewage, illegal fences, barking dogs and other code violations across the city, according to a new audit released June 9. News New audit blames understaffing and mismanagement for large backlog of San Diego code investigations “But the solution is not to perpetuate a situation that makes it harder for people with limited English proficiency or limited tech expertise and resources to access city services,” Hanau said.Ĭity officials could work on a plan for creating a 311 system while simultaneously boosting the city’s ability to handle more complaints efficiently, he said. “Done out of order, the city would be providing better access to a broken system, where customers are able to report issues in more ways but where no resources have been allocated to improve how quickly or effectively those issues are resolved,” wrote Kirby Brady, the city’s chief innovation officer.Ĭity Auditor Andy Hanau said concerns about San Diego being flooded with too many complaints to handle are legitimate. Officials said they need to improve city services and the capacity to respond to complaints before confronting what they expect would be a sharp increase in the number of complaints coming in. In addition to a style guide annotating font, color and logo usage, I created a template system in Canva to accommodate multiple instances of events, quotes, and calls to action (such as contacting City Council meetings).Politics San Diego expanding Get it Done tipster app, streamlining efforts to reduce backlogĬity also launching equity study, making changes to avoid false “closed” reports for complaintsĬity officials rejected the audit’s recommendation to establish a 311 system, contending that a central phone line for complaints would further erode customer satisfaction by making it easier to submit complaints the city can’t quickly solve. The waves and sun image are typical San Diego metaphors that the Coalition members gravitated towards, but also was an homage to the many Asian and Pacific Islander cultures with water and oceans as a central force. Instead, I hoped the logo would have a sense of expansiveness, allowing the container to be iterated upon and molded, not just accepted as it was. I wanted to push against the famous Bruce Lee quote to “be water,” or adapting to fill whatever container we find ourselves in. ![]() I proposed two branding directions and most Coalition members resonated with the water-inspired version. Communal, to tap into the potential energy like the chaotic warmth of a family-style meal devoted, to emphasize deepening commitments to each other nourishing, to make coalition building a source of regeneration not depletion and courageous, to learn from past movements and each other’s diverse experiences to continue to have difficult conversations required for a diverse coalition. The four brand feeling guideposts I proposed were Communal, Devoted, Nourishing and Courageous. Most of all, I wanted it to be loud and joyful so that our presence would be known and felt deeply. Building upon the level of care and love we feel within our biological and chosen families, we could more easily imagine a network where resources and power are shared. ![]() A mood board was used to communicate the shared energy and passion within our various cultural identities. I wanted to recast familiar nodes of Asian and Pacific Islander cultures to reflect how we already have what we need to create change. During our brand interview, the Co-Chairs expressed a longing to realize the hope and potential within our communities.
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